We accept returns for exchange or refund 10 calendar days after delivery of the product. At our discretion, after 10 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
• without showing signs of wear or damage in any way
• within 10 calendar days of the delivery date (after 15 days no returns are allowed)
• must not be a special order or a custom order
• unless noted that it cannot be returned or has a different return policy time period other than that 10 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 20% restocking fee for ALL returned items that are not being exchanged and are not damaged. Again you MUST contact us within 10 days if you intend to return ANY item sent from our store. Items returned to us AFTER 10 days and WITHOUT contacting us, will NOT be refunded. Items returned without a Return Merchandise Authorization (RMA) number will not be acknowledged and funds will not be credited back to the Customer. Customer MUST receive a Return Merchandise Authorization BEFORE returning any products.
Products that are custom made, custom orders and orders with special finishes are not eligible for return or exchange. Variations in color of finish or minor overall color deviations (off-white vs. eggshell white vs. antique white, beige vs. tan vs. light brown, or antique washed finish vs. faux stone, etc.) are not grounds for return or replacement. Due to variations in the production process, colors on a delivered product may not exactly match the color as represented and/or viewed on a computer monitor over the internet. Distinct color discrepancies, however (blue instead of yellow, red instead of green, etc.) are valid grounds for requesting a return or replacement of a product.
If a Customer decides for whatever reason to not accept delivery of an item from the Transportation Service (FedEx, UPS, DHL, etc.) and the product is returned unopened to Us, it will be considered as being returned due to "Buyer's Remorse," and a 20% restocking fee WILL be imposed as long as the item is deemed by Us to be in a "new, unaltered and unused condition."
Unless otherwise notified by Us in writing, the Customer is responsible for ALL shipping costs to return the item to our Warehouse(s). Customer is encouraged - though not required - to keep copies of the tracking number and to insure the package being returned. The choice of shipping carriers and service options are at the discretion of the Customer. These costs WILL NOT be reimbursed by Us as part of the final refund.