When you submit an order on this site, it connects through a Payment Gateway Provider, who works through the logistics of determining your form of payment and contacting your financial institution to secure the necessary funds. When we receive notification that you placed the order, we've already been charged a transaction fee to process your bank debit or credit card and mark it for transfer to our account. This occurs before we can process your order for fulfillment.
If you request that your order be cancelled before it has been confirmed or shipped from the studio or warehouse - via email, text, SMS, fax or phone - a 3% fee will be deducted from the credit to your form of payment. In other words, if you place an order for $100, and then 20 minutes later call, email, or text us to cancel your order, we'll be happy to refund $97 out of the original purchase, because $3 has already been transferred to the Payment Processing Provider. These payment authorization fees charged to us are non-refundable, and we have no control over this.
If your order is cancelled because it it not available, or we cancel it for some other reason, at our discretion, this 3% transaction fee will not be deducted from your refund.
The refund policy for items already delivered is outlined in the Refunds page.
If you decide for whatever reason to not accept delivery of an item that you requested be cancelled after it was transferred to the custody of the Transportation Service (FedEx, UPS, DHL, etc.) and the product is subsequently returned unopened, it will be considered as "Buyer's Remorse," and a 20% restocking fee WILL be imposed as long as the item is deemed to be in a "new, unaltered and unused condition." This includes the 3% Cancellation Fee as specified above.