When requesting a cancellation of an order, please carefully consider the following:
When you submit an order on this site, it connects through a Payment Gateway Provider, who works through the logistics of determining your form of payment and contacting your financial institution to secure the necessary funds. Once I've received notification that you placed the order, I've already been charged a transaction fee to process your bank debit or credit card and mark it for transfer to my account. This occurs before I can process your order for fulfillment.
If you request that your order be cancelled - via email, text, SMS, fax or phone - before it has been confirmed or shipped from the studio or warehouse, a 3% fee will be deducted from the credit to your form of payment. In other words, if you place an order for $100, and then 20 minutes later call, email, or text me to cancel your order, I'll be happy to refund $97 out of the original purchase, because $3 has already been transferred to the Payment Processing Provider. These fees charged to me are non-refundable, and I have no control over this.
The refund policy for items already delivered is outlined in the Refunds page.
If you decide for whatever reason to not accept delivery of an item that you requested be cancelled after it was transferred to the custody of the Transportation Service (FedEx, UPS, DHL, etc.) and the product is subsequently returned unopened, it will be considered as "Buyer's Remorse," and a 20% restocking fee WILL be imposed as long as the item is deemed to be in a "new, unaltered and unused condition." This includes the 3% Cancellation Fee as specified above.